Delivery
At Official Staunton UK, we are dedicated to offering prompt and reliable delivery services that ensure your chess products arrive in perfect condition. With over 25 years of experience in the industry, we have honed our shipping processes to meet the highest standards of efficiency and care. Orders are processed within one business day of receipt, with delivery times depending on your selected destination and shipping method.
Shipping Options:
- Free Standard UK Mainland Delivery: Delivered within up to 3 business days.
- 24 Parcelforce UK Mainland (£7.95): Delivery usually within 2 working days. (Cut-off time for this service is 1pm.)
- International Shipping: Standard flat rates apply, regardless of weight or order value. Shipping times vary by destination, and specific details are available at checkout.
Secure Packaging and Product Integrity:
Ensuring your chess sets and accessories arrive safely is a top priority. Every parcel is carefully packaged using 4-ply strong cardboard, which provides exceptional protection during transit. Our sturdy packaging prevents any damage, maintaining the integrity of your products so they arrive in pristine condition. After 25 years in the industry, we have perfected our packaging to guarantee customer satisfaction.
Shipping Costs:
All shipping costs, both domestic and international, are calculated at a standard flat rate, regardless of the weight of the order. We aim to provide clear and fair pricing without hidden costs or variable charges based on size or weight.
If you have any questions or concerns regarding our shipping policy, our customer service team is always on hand to assist. We are committed to ensuring you receive your order swiftly and in perfect condition.
FAQ – Frequently Asked Questions
1. How long will it take to receive my order?
We process all orders within one business day of receipt. Standard UK Mainland delivery takes up to 3 business days, while Parcelforce UK Mainland (24-hour service) usually delivers within 2 working days if the order is placed before 1pm. For international orders, shipping times vary by destination, and details are available at checkout.
2. Do you offer free international shipping?
No, we do not offer free international shipping. All international shipments are charged at a standard flat rate, regardless of weight or order value.
3. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your parcel's journey and estimated arrival time.
4. What if my order arrives damaged?
We take great care in packaging our products to prevent damage. However, if your order arrives damaged, please contact our customer service team immediately with photographs of the damage, and we will resolve the issue promptly by offering a replacement or refund.
5. Do you ship internationally?
Yes, we ship internationally. Shipping rates and delivery times for international orders vary by location. All international orders are subject to a standard shipping rate, regardless of weight.
6. What packaging do you use for shipping?
We use 4-ply strong cardboard for all of our shipments to ensure that your products are well-protected during transit. This sturdy packaging helps prevent any damage, ensuring that your order arrives in perfect condition.
7. Can I collect my order in person?
We do not currently offer a collection service. All orders are dispatched via our shipping partners.
8. Do you ship on Fridays?
Please note that we do not have a collection service on Fridays, so any orders placed on Thursday after 1pm or on Friday will be processed the next business day.
9. Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to update your details before the order is dispatched.
10. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and PayPal, to ensure a smooth and secure checkout process for all customers.
If you have any other questions, feel free to reach out to our friendly customer service team, and we’ll be happy to assist!
